SNAP recipients in Pennsylvania have become targets of a recent scam involving fraudulent text messages aimed at stealing personal information.
Dr. Val Arkoosh, Secretary of the Pennsylvania Department of Human Services (DHS), has issued a strong warning to beneficiaries about the scheme, which falsely claims that recipients’ EBT cards have been deactivated. Here’s what you need to know to stay safe and protect your benefits.
What Is the Scam?
The scam operates by sending fake text messages to SNAP beneficiaries, stating that their EBT cards have been deactivated. These messages include a phone number and instruct recipients to call to “reactivate” their cards.
The goal of these fraudulent messages is to trick individuals into sharing sensitive personal and financial information, such as:
- Social Security numbers
- EBT card details
- Bank account information
Red Flags in the Scam Messages
- Poor Grammar or Spelling Mistakes: Fraudulent messages often contain errors or unnatural phrasing.
- Requests for Sensitive Information: The DHS never asks for personal or financial details via text.
- Urgency or Panic: Messages pressuring immediate action are a hallmark of scams.
How DHS Communicates with SNAP Beneficiaries
Dr. Arkoosh has emphasized that the DHS does not use text messages to request personal information or to alert recipients about EBT card deactivation. If there is an issue with a SNAP account or EBT card, the DHS contacts beneficiaries securely through official channels such as:
- Letters mailed directly to the recipient’s address
- Verified DHS phone numbers
- Updates on the official DHS website
What to Do if You Receive a Suspicious Message
If you receive a message claiming your EBT card has been deactivated, do not respond or call the provided number. Instead, take the following steps:
- Avoid Engagement
- Do not reply to the message.
- Do not click any links or call the number provided.
- Report the Fraud
- Contact the DHS fraud tipline at 1-844-DHS-TIPS (1-844-347-8477).
- Report the details of the suspicious message so authorities can investigate.
- Verify Through Official Channels
- Log in to your account on the official DHS website.
- Call DHS customer service using verified phone numbers listed on the DHS website.
- Monitor Your Accounts
- Regularly check your EBT account for unauthorized transactions.
- Consider changing your PIN if you suspect your account may have been compromised.
Tips for Preventing SNAP Scams
1. Verify the Source
Always cross-check any communication about your SNAP benefits with official DHS resources. Avoid relying on information provided in unsolicited messages.
2. Protect Personal Information
Never share sensitive details like Social Security numbers, EBT card information, or bank account details with unknown sources.
3. Use Official Resources
If you have questions about your benefits or EBT card, visit the DHS website or call customer service using verified contact information.
4. Stay Alert for Red Flags
Be wary of messages that create urgency, use poor grammar, or originate from unknown numbers.
5. Report Scams Promptly
Alerting authorities helps prevent others from becoming victims. Reporting suspicious activity also aids in ongoing investigations.
Why Scammers Target SNAP Beneficiaries
For many SNAP recipients, their EBT card is a lifeline for accessing essential food and resources. Scammers exploit this urgency, sending fake messages to create panic and prompt hasty decisions.
The complexity of benefits systems like SNAP can also make recipients more vulnerable to manipulation. By increasing awareness and digital literacy, beneficiaries can recognize and avoid fraudulent schemes.
Stay Informed, Stay Safe
Protecting your personal information is key to avoiding scams. If you encounter issues with your EBT card or SNAP benefits, always rely on trusted sources such as the DHS website or verified customer service.
By remaining vigilant, SNAP recipients can safeguard their benefits and help prevent fraud in their communities.
